HydraMed RX Refund Policy
HydraMed RX
accounting [at] hydramed.com
Effective Date: 01/01/2023
Updated: 12/31/2023
At HydraMed RX, we are dedicated to providing you with personalized prescription solutions tailored specifically to your healthcare needs. We understand that circumstances can change, and we strive to accommodate your needs with our policies. Below is our refund policy regarding prescription orders:
Order Cancellation and Refunds
Cancellation Before Manufacturing: Orders can be cancelled without any charge if they have not yet entered the manufacturing process. Since our prescription products are customized for individual patients, the manufacturing process typically begins within one business day or less from the time of order placement. If you wish to cancel your order before this process starts, please contact us immediately to process your cancellation at no cost.
Cancellation After Manufacturing Has Started: Due to the personalized nature of our prescriptions, once manufacturing has commenced, we cannot offer a full refund. Manufacturing of your prescription signifies commitment of resources specifically for your order. If you decide to cancel after the manufacturing process has started but before your order has been dispatched, we can offer you a 50% refund. This policy accounts for the costs incurred in the production of a prescription made exclusively for you, which, for legal and safety reasons, cannot be repurposed or used by anyone else.
Non-refundable Products
Final Sales: All prescriptions that have been dispatched, delivered, or are in use cannot be returned for a refund. This is due to the custom-made nature of our products and strict regulatory standards that prevent the reuse or resale of prescription medications. Your health and safety, along with compliance with legal requirements, are our top priorities.
Reporting Issues
Dispensing Errors: We take utmost care in dispensing your prescriptions accurately. However, if you believe there has been an error with your order, please contact us immediately. We are committed to rectifying any mistakes promptly and ensuring your satisfaction and safety.
For any queries or immediate assistance regarding your order or our refund policy, please reach out to our customer service team. We are here to help and ensure that your experience with HydraMed RX meets your expectations.